Recently migrated to the Twilio interconnect platform to escape chronic outages and poor service from another provider. We are currently receiving the highest call completion rates we have seen in a long time and after working in the telecommunications industry for the past decade, I have not yet experienced a faster turn up process and ease of setup than I did establishing circuits and transport to the Twilio Interconnect platform.We found the Twilio engineering team to be very responsive and knowledgeable with their own platform and experience with on-boarding clients similar to us and the services we offer. We also discovered Twilio's billing team to be responsive with inquiries and learning about the billing process.The Insights dashboard is extremely helpful compared to our former ITSP when trouble shooting call completion and utilizing SIP URI calling. The logging is clear, concise and demonstrates what the exact error was.I highly recommend Twilio to others that only get one chance to send or receive vital calls.
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