Started using Twilio recently - currently trialing it from the UK.We had a few questions. The customer support is dire.Several days, ticket still not answered. We contact them by chat and are told totally rubbish. Staffed by people who are clueless.We are considered looking for another company if it doesn’t improve.
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.