twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

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Marie
The worst support there is.

The worst support there is.Issue: just launched my website. Verification SMS NOT RECEIVED by registrants consistently for 3 days now. Very critical.1. Replies to emails once every 24-hours - for a company who’s emailed me that their support team is available 24 hours a day, makes you wonder if they are doing anything or do they have too many issues2. After 3 days, 3 emails, they just mentioned now that they will check with the carrier - In their system, it says that the SMS was DELIVERED. That means that from the site, the message already went to Twilio and delivered to carrier. It took them 3 days to figure out that they need to check with the carrier.3. Did not even check my account - For the last 2 emails, they’ve asked me to register my alphanumeric number. They’ve already done that for me when i started using their system a few months ago, and weve done numerous tests.

1
Date of experience: Mar 06, 2019

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Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

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