Experience I had with twilio "services" is: - ticket that lasted > 4 weeks (due to update done during day on France, update done on US during France's night) → very very slow progression - fuzzy dates on ticket: hard to follow history; I reported it but saw no (re)actions. I had to manually timestamp my messages to follow activity: "2 weeks ago does not help", I need "18/11/2016 13:19 +0100" - inconsistencies in different panels - low log retention (1 week)
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