We have been offering a niche CRM / Lead Capture and Metrics reporting system to attorneys for a few years. After the addition of Twilio 2-way SMS, and integrating a WebRTC dialer , we are now getting referrals to some of the best law firms in the country. Our ability to track conversations, and record call attempts for metrics is giving the firms clear visibility into the production activity of their staff, and gaining more fluid customer contact via SMS that is translating into revenue growth. I'd give 5 stars easily if there were a few additional code-building functions for non-coders like myself. I love to tinker and test code when I can, but I don't like to pay my developers for tinkering. I think the code is so simple and flexible, but I just don't fully understand how to build and deploy something.. so maybe just some simpler video instruction, code builder and deployment instructions for hacks like me. Other than that, bravo Twilio!
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
