Having been a customer for 11 years, typically paying a minimal amount due to infrequent use, I was shocked to find a charge of 5700 dollars for activity that occurred in just one hour. The company informed me that my account had been compromised, yet insisted that I was liable for the charges resulting from this attack. They had already taken nearly 800 dollars from my account before my payment provider intervened. Now, I am out 800 dollars for an issue the company acknowledges as a third-party attack, and they demand another 5000 dollars before allowing me to close my account. Their lack of honesty and unwillingness to resolve this situation is frustrating. I even offered to assist them in enhancing their security measures, but their response was simply that I owe them 5000 dollars.
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