It's barely worth writing this review based on how many negative review are here 🤷♂️. I created my Twilio account in 2010 back in the days of RailsRumble (something that will mean something only a few).
I used it on and off for projects for years, but eventually wound up the projects using Twilio. I tried a while back to use it for a few things only to find it too hard.
Fast forward to 2026, I'm building a new product that needs SMS and WhatsApp and so I log into my account only to find they've suspended it for being dormant. Not only that but the support is unhelpful, won't unsuspend it and insists that I must create a new account.
I did create a new account...with Vonage. Let's hope this business is successful and some Twilio sales rep comes calling.
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
