I ordered a bath and stand for €95, but later saw a price drop and a discount code. I contacted customer service to request a refund for the difference but was denied. I also tried to cancel the order since it hadn’t been packed, but that request was refused too. Returning the item is impractical due to a high return fee. This experience has been disappointing, and I wouldn’t recommend the company. After my review, I was contacted by another representative, but the refund felt more like a hassle than a gesture of goodwill. Overall, the customer service left much to be desired.
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A Swedish baby brand on a mission to make parents' lives easier.
At TWISTSHAKE, we believe that parenting should be easier, safer, and a little more fun.
That’s why we create smart, high-quality baby products with Scandinavian design — made affordable for everyone.
Our products combine style, safety, functionality, and affordability, ensuring that parents get the best without compromise.See more
