Imagine hiring a company to move your aging mother on December 13th from her home. A home that all of her memories, treasures and pictures reside in, establishing a life well lived. Imagine this company delivering the items to her new home. A time in her life with so much change, after losing her husband of almost 50 years. The 3 men who moved her items, scratched several pieces of furniture, left her mirror swinging on her dresser and not attached with all the parts, broke her microwave and damaged the sliding glass door to her entry way. How did they break the door you ask? They rolled a heavy piece of furniture on a hand truck over it and cracked the frame. The movers took picture and told us the company would be in touch. In touch they were not. I had to reach out to the company. They had a handy man (not a company) come out to assess the damages. The handy man said he could fix the furniture and wanted to put epoxy on the door! Epoxy we asked?! We don't want a temporary fix to a permanent problem. It's a main point of exit/entry! We did not ask for this to happen. We did however accept his offer to fix the furniture. The furniture of which he just came back to get last week. Jonathan did not get back in touch with him until 2/13. Two months later! I contacted Jonathan Taylor at the Rolling Rd location in Baltimore, MD when the contractor came out. I explained the situation and told him while we were waiting for someone to respond to us about the damages, we had Lowes come out to give us a price for a new door. He agreed & stated that he would take care of it & asked me to send over the contract. He took Stephen's name from Lowes and was in contact with him several times. He was going to pay by credit card, then wanted to pay by check. He had me enter into the contract with Lowes and we were all set. Well, until the next day. He called me in the morning and stated that because the door was just over $3,000 he couldn't pay for it out of his location, he would have to submit a claim with Gallagher Basset. Myself, assuming he would advise them of the contract and we would receiving the check from them was ok for the moment. Then, Gallagher Bassett called. Candida the claim adj. took my information and said she would contact Jonathan. It took her several times and even had to reach out to her supervisor to get in touch with him. When she finally did, he told her his guy can fix it. So the adjuster emailed me to let me know what he stated. I am STILL waiting to hear back from her again because I told her JONATHAN had me enter into a contract and they don't just go away. He set me in this position and I trusted him. What about the contract with Lowes? I have heard nothing from either the ins. company or TWO MEN AND A TRUCK. I have a contract with Lowes who have already been out to measure the door after we signed- thanks to JONATHAN! I asked for the GM or the owner's contact info and nobody will give it to me. So please anyone who is interested in hiring Two Men and a Truck from 2709 Rolling Road ste 122 Baltimore, MD 21244, please don't. Jonathan doesn't care how he left your furniture or your house. He only cares about getting paid immediately. My elderly mother even gave the 3 men a nice tip for their work. We get everyone makes mistakes. But to not fix them and put your customers in a financial position and then leave them hanging? This is our experience and we will be sharing with everyone we know. Too bad, Two Men and a Truck, I had so much faith in you to handle my Mom's end of life move with compassion and professionalism. "Treat everyone like your Grandma" is your motto. I think this location forgot this or they hate their Grandma which is even worse.
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