Seems to be a good product but their customer service is appalling
Bought a pair as a gift for someone who already has a pair and who loves them. I signed up to get the free bottle of protector spray. Followed the Twoob instructions and found myself with 2 bottles of spray with me having to pay for one. Quick email to them asking to amend and refund. Got the frustrating AI bot (do they realise how resource hungry AI is - ironic for a company that promotes itself as sustainable). After that argument, finally got forwarded to (I think) a real person who blamed me for the error (tip: never blame the customer). Did get refunded the cost of the spray and was allowed to keep both bottles.
After this interaction I was then sent a survey for my opinions on their customer service - LOL! I gave them an honest response, no one bothered to get back to me and I've given them over a month to do so, so I am now publicly calling them out.
I was going to buy a pair of sandals for myself but their poor customer service put me right off.
To Twoobs: I followed the instructions you sent me. I did not make an error.
And you're still putting the issue back on me.
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