Review Time
Seems to be a good product but their customer service is appalling
Bought a pair as a gift for someone who already has a pair and who loves them. I signed up to get the free bottle of protector spray. Followed the Twoob instructions and found myself with 2 bottles of spray with me having to pay for one. Quick email to them asking to amend and refund. Got the frustrating AI bot (do they realise how resource hungry AI is - ironic for a company that promotes itself as sustainable). After that argument, finally got forwarded to (I think) a real person who blamed me for the error (tip: never blame the customer). Did get refunded the cost of the spray and was allowed to keep both bottles.
After this interaction I was then sent a survey for my opinions on their customer service - LOL! I gave them an honest response, no one bothered to get back to me and I've given them over a month to do so, so I am now publicly calling them out.
I was going to buy a pair of sandals for myself but their poor customer service put me right off.
To Twoobs: I followed the instructions you sent me. I did not make an error.
And you're still putting the issue back on me.
Seems to be a good product but their customer service is appallingBought a pair as a gift for someone who already has a pair and who loves them. I signed up to get the free bottle of protector spray. Followed the Twoob instructions and found myself with 2 bottles of spray with me having to pay for one. Quick email to them asking to amend and refund. Got the frustrating AI bot (do they realise how resource hungry AI is - ironic for a company that promotes itself as sustainable). After that argument, finally got forwarded to (I think) a real person who blamed me for the error (tip: never blame the customer). Did get refunded the cost of the spray and was allowed to keep both bottles. After this interaction I was then sent a survey for my opinions on their customer service - LOL! I gave them an honest response, no one bothered to get back to me and I've given them over a month to do so, so I am now publicly calling them out.I was going to buy a pair of sandals for myself but their poor customer service put me right off.To Twoobs: I followed the instructions you sent me. I did not make an error.And you're still putting the issue back on me.
Wore the shoes three times just walking around Melbourne. Ended up with massive blisters on my heels and the soles started peeling! Not worth the money. It was a big effort to get a refund as they said they had been water damaged which wasn’t the case. Had to drop the ‘consumer law’ line to get them to listen.
TWOOBS are an absolute scam - I bought my partner the OG+ for Christmas and within 1 day they started to bubble. After the second day of use they were completely worn and peeling.I emailed them 4 days after they were delivered with photos seeking a refund. They tried to gaslight me and suggested that the damage was caused by water exposure (completely untrue) and/or overuse (which is farcical after 4 days 😅).It took about 5 emails before they agreed to a refund (which you are entitled to under Australian Consume Law). However, they tried to assert I was not entitled to a refund or replacement under the ACL. Having a legal background, I know full well that is not the case and promptly called them out.
I will give them that they are comfortable and cute with the bright colours. But I feel they are extremely overpriced based on the quality. They scuff so easily and any little scrape takes off the colour. I'm nice to my shoes (adding protectors to sneakers and even bought the protector for my twoobs), but a little trip on the sidewalk and you will gouge out a chunk of shoe and then white is exposed. For how expensive they are, the quality should be much better.
Outstanding customer service. Fabulous shoes that go the distance for comfort and style without colour fading or wearing out. Have most colours in the platform range. It is all I have worn all summer for the last 4 years. Lightweight to pack when travelling. Highly recommend.
OK at best, absolutely dreadful to wear for a few hours/a day on your feet waking around. Immense pain after a day at Disneyland in them. My sister also wearing Twoobs felt the same. Our mother and her husband wearing other shoes were fine, so it wasn't just the walking - it was the shoes. So flat, hard,0 support. I'd never ever buy again.
Terrible experience. I own like two pairs and was a staunch advocate till recently. Ordered a pair on sale…after 6 weeks of no delivery I emailed the team who said they were moving warehouses n needed more time but shouldn’t be more than a week. Two weeks later nothing so I emailed again and got the same “oh my gosh so much is on” response. Two weeks later I get an automated email saying your order has been cancelled and we will process your refund. Ridiculous !! Never again.
Overpriced for what they are. The OG is not comfy enough for walking lots of steps when traveling. The colour has bubbled/peeled on the heel area after only a few uses. Very disappointed. Not a good quality sandal. Don’t recommend at all. The marketing and hype is good, but they should focus on a better quality product given the expensive pricing.
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