After further discussions with the support team and legal representatives, the service continues to deny a refund or collection for a wardrobe delivered in a color that does not match the original advertisement. According to consumer advisory guidance, a product that does not conform to the description at the point of sale is deemed non-compliant under consumer rights regulations. The retailer is obligated to provide a refund or replacement, regardless of any internal policies. Despite my efforts to resolve this amicably, the company is still refusing to offer a legally compliant solution. My case is now being escalated through formal channels recommended by consumer advisory services. I strongly advise potential customers to consider these issues before placing an order.
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