Our experience with Typeform has been extremely disappointing.
We signed up for a Plus plan and paid annually upfront, expecting standard functionality. However, we discovered that a basic feature, receiving email notifications when a form is submitted, is NOT included.
Instead, we were told to:
Purchase an additional paid add-on
Or use a workaround via Zapier
This makes no sense. Email notifications are a core feature of any form builder, not something that should be paywalled.
To make matters worse:
Documentation suggests the feature exists
The UI elements referenced are missing
Support gave conflicting guidance and no real solution
This feels like misleading advertising and forced upselling of essential functionality.
Bottom line: You may pay for a premium plan and still not get basic features. Not recommended.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
