We subscribed for a plan for $55 per month (!) to get 1,000 responses. The admin panel always showed that there are new responses, on other surveys it showed there were no new responses although there were.The customer service knew about it and reported that it has been fixed, anyway it still wasn't fixed. Then it was claimed that it was due to the browser cache - but even though we cleared it and tried it with another browser, still the same problem. This way we were unable to check whether new responses have arrived or not. Useless service for a lot of money.The craziest thing: When we wanted to cancel our subscription, we were forced to go through a cancellation survey first. Without this, a cancellation was not possible!
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