typeform.com

BIG RISK!! User's answers are not saved in the cloud....

We used to use online completable PDFs and then moved to TF thinking it was a slicker UX. But no, you're definitely taking a big risk with your client data by using them.When we onboard a new client we create a bespoke questionnaire and ask them to answer some 200 questions. Sometimes the PA answers some of them and sometimes, elsewhere on another computer perhaps in a different browser, their boss adds to those answers and answers other questions. It ends up being a collaborative effort.You'd think that everytime they click RETURN or NEXT to move to a different page the data would be sent to the cloud...But no. Unless the user makes it all the way to the end and clicks ACCEPT AND ALSO SUBMIT their input will never get to you. Days will pass and you'll think they're just taking their time to answer but no... The outcome is angry clients who think they've just wasted a tonne of time inputting personal information that got lost somewhere. Then you have to go back to them to tell them: "Using the same link, if you can go back to the device you used, and use the browser you used you should see your input there (as it's stored on your browser and bizarrely not in the cloud). Then just scroll through to the end, click ACCEPT and then SUBMIT and we'll receive your answers."What a waste of time...And of course the other big waste of time is that they don't have phone support so via chat with some awfully pleasant person you have to waste 30 precious minutes to struggle to get to an answer. Based on their Trustpilot score and my experience I'd consider alternatives...

Date of experience: Oct 04, 2024