All of their ads talk about how it's a way to create beautiful form experiences, yet as soon as you start editing the design settings, you see for yourself how it's limited to just a few fonts, colors, and a background image. The form elements extend the whole screen, an annoying long line that can't be reduced in side. Then they add like 200-400 pixels of left margin, so everything is not left centered and not centered either. The welcome screen has text that spans the whole screen which makes it hard to read. How is it that they don't know the ideal line length for legibility? They've also adopted AI bots to handle FAQs, and it's the worst trying to get to a real person because they intentionally make it an obstacle course. I canceled my subscription 3-5 days before the billing cycle, and I distinctly remember sharing the reason for cancellation due to design constraints and bad form UI, and they still tried to process a payment. A customer should not have to resort to screenshots to document cancellation well in advance of the subscription renewal date. Their cancelation flow is also messed up for not sending an official cancelation email to confirm the cancellation was successful. Rather than spending a gazillion on ads, they're better off fixing their damn product. I wouldn't have canceled if their product actually created beautiful forms.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
