The customer service experience was terrible! My order hasn’t arrived, and the delivery service marked it as delivered even after I followed up. I spent over six hours waiting on live chat for a response, despite being told the wait time was 6-11 minutes. When I called, I was on hold for 22 minutes only to hear an automated message saying the phone lines were down due to high volume. I was told to expect an email about a potential follow-up if my goods didn’t arrive, but I doubt that will happen. I replied to the email regarding my missing items, and there has been no response. This service is completely unacceptable.
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Cotton On is an Australian retail chain, known for its fast-fashion clothing for men, women, teenagers and children.
