I am extremely disappointed with my experience.I spent over $200+ on products I was genuinely excited to receive, but my package was delivered to the wrong address. The tracking information clearly shows delivery to a different location, which I can verify through the carrier tracking number.Instead of immediately resolving the issue or filing a claim with the carrier, I was asked to provide a copy of my personal ID in order to receive either a refund or a replacement. I find this request inappropriate and unnecessary, especially considering that this is a delivery error - not an identity issue.As a customer in the United States, I understand that consumer protection standards require the merchant to ensure proper delivery. When a package is delivered to the wrong address, it is considered “not received,” and the responsibility lies with the seller, not the buyer.Having to prove my identity for a package that was misdelivered - despite clear tracking evidence - feels excessive and frankly disappointing. I have never experienced anything like this before.I sincerely hope this situation will be resolved properly and professionally.
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Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.
