I am extremely disappointed with my experience.I spent over $200+ on products I was genuinely excited to receive, but my package was delivered to the wrong address. The tracking information clearly shows delivery to a different location, which I can verify through the carrier tracking number.Instead of immediately resolving the issue or filing a claim with the carrier, I was asked to provide a copy of my personal ID in order to receive either a refund or a replacement. I find this request inappropriate and unnecessary, especially considering that this is a delivery error - not an identity issue.As a customer in the United States, I understand that consumer protection standards require the merchant to ensure proper delivery. When a package is delivered to the wrong address, it is considered “not received,” and the responsibility lies with the seller, not the buyer.Having to prove my identity for a package that was misdelivered - despite clear tracking evidence - feels excessive and frankly disappointing. I have never experienced anything like this before.I sincerely hope this situation will be resolved properly and professionally.
Claim your business profile now and gain access to all features and respond to customer reviews.
Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.