My experiences in dealing with Typology teams has been abysmal. The owner as well, as I cc’d him directly through email on the issues I have experienced with his team. The company itself if penny wise, pound foolish and needs a real lesson in professionalism with a focus on customer retention. You know, the customers that keep them in business? I have been a customer for almost two years. My first interaction with their team, a few months ago, was over concealer being mis-packaged/labeled. I brought the issue to customer service with photos to demonstrate that what I received was the wrong color inside of the correctly labeled/ordered tube. After weeks of frustrating back and forth, proving that they had made a mistake in manufacturing/packaging, the best they could do was send me a $17 discount on my NEXT order. Not a replacement, as they should have done, a discount on my NEXT expenditure. All I really wanted an assurance that my next order would be correct, that they looked into the issue and if it wasn’t, they would prepay for return shipping. They wouldn’t do that. If the next order received had the same issue, I would be responsible to pay that return shipping cost. I took another chance and placed another order almost two weeks ago. It was supposed to arrive in three days. I received a few emails telling me my order was delayed and they were working on it. I looked into the reason for myself after the last email with the tracking provided. The tracking showed that a label was created but the package sat in their Pennsylvania warehouse and never made it to the post office. Someone in their warehouse made a mistake. I alerted the company and asked if they could send out a new order express shipping. They ignored that request and sent me now a $20 credit towards my NEXT purchase with a three month expiration date. An expiration date? My order is now on its way now, presumably by horseback because it won’t be received for another week, from Pennsylvania. I’m in Florida. Had they done the right thing here, and sent out a new order express, as I requested and what they should have done on their own once realizing THEIR MISTAKE, this customer would have remained a customer. I won’t be receiving the order I placed on 12/21 until 1/5 and AGAIN it’s not coming from France, it’s was shipped two days ago from Pennsylvania. Pennsylvania NOT FRANCE people, despite their claims AND they chose the slowest and cheapest shipping method available. Penny wise… in other words cheapskates. The irony is that my order was two dollars shy of their recent Christmas offer-spend $80 and receive free EXPRESS shipping. As far as their products go my opinions are mixed. My first order was close to $200, using their diagnostic tool. All of what was recommended, serums, face wash, cleansing oil, etc., were a bust and don’t live up to their claims with the exception of the 9 ingredient moisturizer, (which works well and has a light texture, except it isn’t non-comedogenic).The concealer works well and blends well but the tube packaging is wasteful and messy. A lot of the product that you’re paying for winds up oozing out if the cap isn’t put back on immediately or tight enough and then wasted. It also gets wasted because you can’t get it all out of the tube, like you could with a traditional bottle. Terrible design. Wasteful. Fingers crossed that this order for concealer will be the correct color inside of the correctly labeled tube and I can be done with two bit, low class, sorry to say sh!t show, Typology. Such a shame. Update 1/14/26Typology has now made matters worse by resorting to LYING to the public here about the mistake that they made in their reply to my honest review. They are now blaming the post office for their mistake while trying to make me appear as unreasonable. Truly pathetic. I’m unable to affix a screenshot here of the tracking to show that my order sat on someone’s desk or in someone’s car for eight days in PENNSYLVANIA NOT FRANCE until I alerted them on 12/30 and it was only then, that they brought it to the post office BUT here’s the copy of tracking to prove they’re now lying. They also never provided me with any “solutions”. New low. USPS“Your item arrived at our LANCASTER PA DISTRIBUTION CENTER origin facility on December 30, 2025 at 11:50 am. The item is currently in transit to the destination-• Arrived at USPS Regional Origin FacilityLANCASTER PA DISTRIBUTION CENTERDecember 30, 2025, 11:50 am• Accepted at USPS Origin FacilityNORTHAMPTON, PA 18067December 30, 2025, 10:35 am• Shipping Label Created, USPS Awaiting ItemNORTHAMPTON, PA 18067December 22, 2025, 4:27 pm
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Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.
