I ordered my second round of Typology products after loving the ruby red lip oil, makeup remover, and azelaic acid serum. This time I got two more lip oils, two face cleansers, the face tint in tan, and a shampoo and scalp scrub duo - only the shampoo was never shipped (6.76 ounces) and instead a "mini" bar was sent out in its place (1.9 ounces) with no alert of the substitution made. When I emailed customer service asking for a refund since I did not receive the right product, they only offered a 30% refund. For a product I paid 100% for.Edit to amend: The shipping note was wrong - they marked that they would send out the 1.9 ounce shampoo bar in the email to me, but actually sent out the full size shampoo. However, when I sent the screenshot of this to the customer service person, I still don’t appreciate their suggested resolution. I am giving 4 stars because I still LOVE their products.
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Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.
