I ordered their serum foundation and concealer to try, as they offer no way to test out shades so I did my best in ordering, thinking "of course they offer exchanges, it would be crazy not to!" Well, reader, they don't offer exchanges. In fact, if you do happen to order the wrong shade of foundation (as most do) you not only have to pay a return fee to send it back, but have to pay shipping again for your new shade that maybe hopefully fits you this time. I asked for a free shipping code or exception to this policy and was denied, so decided that it made the most sense to return both the foundation and the concealer together to then re order both to gain free shipping through their $60 minimum. Nope, can't do that either because now it's been over 14 days since my product was delivered and that's too long to start a return according to French law?? Yes, legitimately, the CSA was citing French law to me in their email responses. The only reason we went past 14 days, by the way, is they take nearly 72 hours to respond to any email I send, essentially running out the clock. My first email was within 4 days of delivery, and the rest of the correspondence took over 10 days to get to where it was "too late to return." I have never in my life encountered customer service policies and application so punitive, mean spirited and ridiculous in my life. FOR A FOUNDATION...something that is notorious for not fitting the user off the bat to no fault of their own. No way to try their product, no samples, nothing in store, yet charging over $80 for a tiny bottle of foundation and concealer with an embarrassing shade range to boot. Typology has 100% lost me as a customer. I wasn't even impressed with how the foundation applied and the concealer creases so badly it's hard to justify either. I'm unable to return it, though, since their policies are from the dark ages. Guess I'll have to take this up with my credit card company. Good luck to you, I hope you order the correct shade from the start!
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Typology est née d’une mission : démystifier l’industrie du soin. Nous produisons en France des produits sains et efficaces, à prix juste. Livraison dans votre boîte aux lettres sans présence requise et gratuite à partir de 35€.
