I ordered a pair of Goodyear All Season tyres. Everything seemed fine until I did a quick check of the tyres after fitting - and they were not the tyres I had ordered (and not All Season)! No-one told me, even the local Halfords who fitted the tyres were not aware a switch had been made. They agreed to take the tyres back, put my old tyres back on and promised a full refund. A waste of a couple of hours? No, I have still not had the refund two weeks later despite chasing them up daily - and now they say it may take another two weeks before they even make a decision to refund. The guys in the local Halfords who fitted the tyres have been helpful, but seemingly dependent on decisions by "regional management". Quite appalling service, and probably illegal.
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