Review Time
Felt it important to leave a review as all recent ones have been negative. Easy to order online. Ordered late Saturday night. Much cheaper than local places. Fitted at Halfords Monday. Process really easy. Would happily recommend 👍
Ordered 2 tyres for fitting at home, bno one turned up, had an email saying they couldn't contact me, but never had any attempted call, try phoning, dreadful, recorded messages sound like they couldn't care less, quite true really of the company as a whole.
Absolutely shocking! Ordered, paid and arranged for s specific date and time, was then contacted to say they couldnt attend and would have to re arrange wich was a date and location i couldnt make, i re-booked for another day and location wich the tyre fitter never turned up to the appointment. In the meantime the mobile fitter turned up at a different location on a different day to wich i received a disgruntled phone call from the fitter asking where i was! Have had to go elsewhere and drive there with a dammaged tyre (the reason for arranging mobile fitting in the first place) because of all of this. Completely un trustworthy and will definately not be using again. The only options i was fiven was a refund wich would have taken 5-7 days or areange another date wich the earliest was when we were on holiday and needed to be able to use the car.tried to escalate to a complaint through customer services but was unabe too. And in a further update they have now canceled my appointment again and moved it to a different location
Ordered tyre and pay premium for next day installation - arrived at fitting station was told tyre not in stock, asked for refund. Customer service phoned following day to offer rebooking agreed for appointment following day at 1015, was told by fitting centre tyre on the way. Phoned customer service again was told tyre will come. Waited until 1600, no sign that the tyre will arrive, and was told by customer service tyre not arriving - they misplace the booking. Still awaiting refund, total waste of time. Twice wait for nothing. Avoid.
All 4 premium Bridgestone tyres they fitted by mobile service were very under inflated. No advise they would be like this so went to drive and had to abandon my trip to go find a garage and deal with this. No response to email, follow-up email and now a third email asking for explanation. This came off the back of the arranged appointment being cancelled by them and replaced with one for the next day with no explanation. The mechanic did turn up in time and was courteous but that person should obviously not have left my car with 4 under inflated tyres and should not have been supplied with them in tht fist place. Very disappointing. Would not recommend
Placed an order on their website, selected 'mobile fitting' option and received order confirmation. Fast forward to the end of the next day (1 1/2 days until fitting booked), I received an email stating that they can't offer mobile fitting for my address!!! Yep, the same address entered and accepted when ordering. I phoned the helpline to try and rearrange fitting at one of their fitting centres, to be told 'I'll have to pass this to another department and they'll be in touch'!!! Farcical!!!!!
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