Placed an order with Tyre Shopper for 2 tyres to be fitted at home, selected an evening appointment but was contacted a few days prior to fitting to rearrange to an afternoon appointment, fair enough. Fitter called before to let me know he was near, friendly and made a good first impression. Unfortunately it was down hill from here. When purchasing tyres and fitting, tyre shopper state that the cost includes balancing, replacement valves and disposal of old tyres, the fitter failed to replace the valves, then when the issue was raised told me they just don't look new from fitting...... not sure how that explains the break dust and general mud / dirt from driving. I was hoping these would be replaced, as I suspect one of the valves to be leaking. I have no problem with something being missed, it happens, own it and put it right! Or be like National Tyres and Tyre Shopper, making out the customer cant tell the difference. This wheel is still losing pressure, so will have to take to another garage to be rectified.The fitter also left with my locking wheel nut key, a bit inconvenient as I was left having to chase them up to recover it. I was really hoping that by selecting mobile fitting and with the fitter coming from a different branch of National Tyres than my local centre who I haven't had a great experience with previously the outcome would be more satisfying, but honestly I think I will just avoid Tyre Shopper, National Tyres or any company that is part of the Halford group in the future. While the prices are good, the service and hassle of using them leaves me thinking I should have gone elsewhere.
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