Awful, from start to finish. First placed my order of some eagle f1s for my bmw, all was fine until 2 days after rider being placed and due to being fitted I get a email stating they do not have those tyres and they offered me some tyres which I didn’t really want but I had to take as it was to late to place another order for when I needed them. Fast forward to delivery and fitting day and the technician arrives and within 5 mins in knocking on my door saying the wheels are stuck on and he cannot remove them, I then take a look and ask him what equipment he has and he reveals that all he has is a small METAL hammer and no rubber mallets or anything such as even a block of wood to absorb the impact, so they advertise fully fitted and equipped vans and they do not even have rubber mallets or blocks of wood to not harm your rims, these cowboys are seriously cutting corners and when confronted they try to call you a liar and that they have done nothing wrong, they offered me a measly 5% discount. The management also did not make any real effort to rectify the issue and clearly do not have much knowledge about tyres despite working for a company that sells and fits them. Not to mention the countless hours I’ve spent waiting on the phone and explaining myself multiple times over and over to staff taking away from my working time and just being a very inconvenient experience. Clearly very incompetent staff and nobody seems to know what’s going on, will not waste my time next time and I will also be telling everyone every time the subject comes up not to buy from these cowboys and to stay far away. Also just to add, I am currently getting the tyres fitted by a garage that actually knows what they are doing and has the correct equipment for the job as I write this, 20 mins after a supposed technician came and said they were ‘stuck’. Embarrassing company🤡
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