What an absolute joke. Having not received any confirmation of my order of two tyres and a wheel alignment at a cost of £441 I decided to call the helpline. I was told they had no record of my order so the lady booked the same order over the phone. Thought this was all now ok as my confirmation email arrived with another email from Halfords confirming the booking after the call. It was at the wrong store but decided to let it go as it was only a short distance away from the Pokesdown branch in Bournemouth. Later the same day I received a call from Halfords saying that they have no idea why they said they could do it as the tyres would take two to three days to arrive. So I’m now £441 out of pocket for a couple of days until the pending payment is sorted and can’t afford to change the tyres until I get the money back. Stuck with a vehicle with a puncture and probably a week until I can get it sorted. Called tyre shopper again and was told that they don’t offer slots with any company within 24hours. Funny that because as I informed the lady I managed to book it on their website and after that didn’t work another member of their team booked a slot in person for me. So the website isn’t accurate and their team obviously have no idea what they are doing. Thanks for causing me a massive amount of hassle for the next week. Useless. Note - Halfords said to use them direct or any tyre fitter direct as these sites are a pain. And they send out the generic no thoughts reply to everyone. Since yesterday they’ve now taken full payment from me even though I didn’t buy anything from them and nothing went ahead. Will no doubt have to wait even longer now to get my money back. Really poor show!
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