Order number: S8218348 Refund request ID 23782279 Halfords ref: !00D200CMz.!500Qx0DQsAF: I called the customer service number because I hadn't received a dispatch email and was due to take the car to the garage within 2 hours for my pre-booked fitting slot. They could not locate the order with their reference number or by the car registration number. The customer service agent put me on hold and called Halfords and assured me that Halfords would be in touch with the distribution depot and call me when the tyres arrived. I queried if the tyres could arrive in such a short space of time and was assured it was all in hand. I called Halfords when I got off the phone and they said that they had informed tyre shoppers agent that they had not received my booking for that day or any day that week and had no knowledge of the order. I called tyre shopper again and asked for a refund, again they could not locate the order but I was given a reference number for refund request and assured the money would be refunded that day and I would receive an email acknowledgement. I have neither received an email or the refund. I will now need to spend another hour on the phone chasing this up. From my experience I would avoid this company at all costs their customer service department is awful. Luckily I paid by PayPal so I can raise a dispute through them if they don't resolve this today. But I have no faith that the departments speak to one another and the customer service email address automated email response comes from Halfords and says its no longer manned. How a company not train customer service agents in escalation protocols when they cannot find orders is beyond me it's like going back 15 years to the start of online shopping but is not acceptable now.
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