Ordered a tyre on Tuesday to be fitted following Thursday. After placing the order realized that my wife need the car all day Thursday so wanted to re-schedule the fitting to following Monday. There isn't a facility to do this on-line and so had to ring the their customer care number. As with most customer care lines these day I had to wait a long time before speaking to a person. Eventually, when I spoke to a person it took rather a long time to get the fitting to re-scheduled to 10am Monday. At the end of the conversion I double checked that the order wasn't being cancelled and only rescheduled and if I could have a conformation e-mail sent. I was told that there was no need for an e-mail and all was sorted. On Friday I got a message saying "..sorry to hear you have cancelled your booking...if we haven't already been in touch please re-book using link provided .. etc etc. I ignored this as I was told "it was all sorted"On Monday morning to avoid a 20 mile round trip I rang the fitting center to check if we were still ok to have the trye fitted. I was told "yes". I specifically asked if the tyre was there with them and was told that all the paperwork was with them so the tyre should also be with them. When I got to the fitting center I was told that they no longer had the tyre as it had been sent back! They said they had tried to ring me back but the phone went to the voicemail and chose not to leave a message. I have to now go back tomorrow (Tuesday) to hopefully have the tyre fitted (fingers crossed). Disappointing all around. Update: As requested Web Order Reference : S8210922Halford Fitting Centre Ref : A404B019840
Claim your business profile now and gain access to all features and respond to customer reviews.
