UpdatesHalfords now own tyre-shopper.Went online to find tyres and notice the price match guarantee. Thought that’s great I’ll get the tyres at the best price. Turns out they were almost £150 more than blackcircles. Tyre shopper was more convenient for fitting so I emailed them about the price match. 48 hour later they said they don’t match black circles. I have copied their reply in the email below“We will not match against clearance, closing down sales or specialist retailers such as market stalls.”Now the tyres are the newly released Michelin PS5 so clearly no clearance tyres. Black circles certainly ain’t closing down. And lastly black circles are a multi million pound company so I wouldn’t class them as a market stall.The basics is that Halfords will not honour the price I found with black circles as they are misleading people into believing if they price match then they must be the cheapest anyway.Disgusting service and completely ignoring your own price promise policy. I will be raising my concerns to the financial ombudsman service and trading standards for blatantly lying on the terms and conditions.I’ve just clearly told you I haven’t placed an order as you didn’t offer a price match so how could I supply you with an order number??Complete waste of time. They claim the do a price promise guarantee but they will not honour it. Sent them an email showing black circles were almost £150 cheaper as there website states to do. No reply from email and when I’ve called customer service they are completely useless as they say you’ve just to wait for an email back. When I asked how long it takes they said can be up to 14 days. I need tyres now not in 14 days 🤦♂️
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