tyre-shopper.co.uk

2.7
2.7 Based on 201 reviews

...

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AR81
Good price but horrendous service

Tyres ordered online and selected an available time slot for fitting at home, the next day I receive an email saying they can't fit them at this time and automatically reassigned a slot at another day without asking if this was suitable. Phoned and after 30 minutes finally got through to someone who was rude, couldn't be bothered with trying to rearrange for a more suitable slot so I was given no choice but to cancel the order. As the price was good I thought I would give it another try thinking this was a one off and again selected an available slot for home fitting and the next day the same again, the date and time was rearranged without prior consultation to one which isn't suitable. I have contacted them through email this time and am still waiting for a response. The tyres are cheaper but is it worth it for this horrendous customer service. Avoid if you need tyres fitted without the hassle.

1
Date of experience: Jan 08, 2025

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