I ordered my tyres and didn’t arrive in the stated time I rung to see what happened to be told they were at customs I asked what I need to do my replay was I don’t know in every question I asked all I got was I don’t know I asked to speak with a super visor or line manger to get told they don’t have one at there call centre I said most call centre should have some to speak with or at least a call back my ex act replay was DONT BE STUPID WE ARE BASED IN GERMANY AND DONT HAVE ONE obviously little annoyed at this point as for his name etc to make a formal complete to be told that he was terminating the call good bye and hung up the line I had not been abusive in any way I then spoke with someone else to cancel my order to be told I can not cancel them as they are in transit I would have to wait till they arrived and return them back to them but they still didn’t know how long I would be waiting 10 working days later I got an email saying they had been a delay with my order and they were stuck in transit so yet again I rung them up and this time not so nice said I want to cancel my order and want a refund his replay again was FINE YOU WILL GET A EMAIL AND REFUND hung up the phone if it’s still in transit how can they refund me they couldn’t do that apparently i never give bad feedback I like to resolve by email or complaints however this is not the case and seem to not bother this is honestly the worse company I have ever dealt with
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