The locks don't last. We ordered the deluxe model with a fingerprint reader. The first one lasted less than a year and was eventually (more later) replaced by Ultraloq. Then the replacement died in just under another year. I could tell the replacement was designed a bit differently on the inside, but it didn't help. It still failed in less than a year.Besides the hardware not holding up, CUSTOMER EMAIL SUPPORT IS AWFUL!!!! They keep asking for different information from you to find some mythical "account". The first time took several emails over several weeks to get it resolved and then send a new one. The second took longer and NEVER got resolved - I gave up after a month. First they could not find my mythical "account", so I send my Amazon order which was fine last time, but not this time. I sent the Serial Number of the second lock but Ultraloq claims they can't locate that serial number (I sent a PICTURE OF IT, so really?), now my Amazon order is not good enough anymore, and they don't seem to have a record of sending me a replacement. It is all about making you wait and wait and wait and hopefully just going away. I got nothing in terms of things that might actually be wrong. I explained that I only use Ultraloq batteries and I test each battery with a volt-meter to ensure they are charged properly, so they can't fault me on batteries (they tried the first time). So essentially, the features are very nice and very enticing, and when they work, it's great. Who docent like having their front door unlock as you walk up to it? But these are JUNK and DO NOT LAST. So you can enjoy the cool features for several months, maybe a year or so, then it is going to break and I guarantee you will be doing the email dance with their customer support and not get anything resolved.Do yourself a favor and buy a smart lock from someone else, anyone else.
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