Review Time
Dont WASTE YOUR MONEY IR TIME !!! I bought a UTEC ultra pro Wi-Fi Door LOC a few months ago and it stopped working completely. I contacted customer service for help. They promised to send a replacement, but they never followed through. Despite my numerous messages about the faulty smart lock, they finally responded with an attached message. I will never purchase from them again because they don't honor their product or their promises. Avoid this product, it's a waste of time and money. Thank you.
Dont WASTE YOUR MONEY IR TIME !!! I bought a UTEC ultra pro Wi-Fi Door LOC a few months ago and it stopped working completely. I contacted customer service for help. They promised to send a replacement, but they never followed through. Despite my numerous messages about the faulty smart lock, they finally responded with an attached message. I will never purchase from them again because they don't honor their product or their promises. Avoid this product, it's a waste of time and money. Thank you.
The locks don't last. We ordered the deluxe model with a fingerprint reader. The first one lasted less than a year and was eventually (more later) replaced by Ultraloq. Then the replacement died in just under another year. I could tell the replacement was designed a bit differently on the inside, but it didn't help. It still failed in less than a year.Besides the hardware not holding up, CUSTOMER EMAIL SUPPORT IS AWFUL!!!! They keep asking for different information from you to find some mythical "account". The first time took several emails over several weeks to get it resolved and then send a new one. The second took longer and NEVER got resolved - I gave up after a month. First they could not find my mythical "account", so I send my Amazon order which was fine last time, but not this time. I sent the Serial Number of the second lock but Ultraloq claims they can't locate that serial number (I sent a PICTURE OF IT, so really?), now my Amazon order is not good enough anymore, and they don't seem to have a record of sending me a replacement. It is all about making you wait and wait and wait and hopefully just going away. I got nothing in terms of things that might actually be wrong. I explained that I only use Ultraloq batteries and I test each battery with a volt-meter to ensure they are charged properly, so they can't fault me on batteries (they tried the first time). So essentially, the features are very nice and very enticing, and when they work, it's great. Who docent like having their front door unlock as you walk up to it? But these are JUNK and DO NOT LAST. So you can enjoy the cool features for several months, maybe a year or so, then it is going to break and I guarantee you will be doing the email dance with their customer support and not get anything resolved.Do yourself a favor and buy a smart lock from someone else, anyone else.
Garbage! Lock is constantly out of battery and there’s no warning that’s it’s out of battery. It would just stop working, due to battery is low, but there’s no way to know it’s because of the battery. After 3 years of trouble, it finally died. Handle suddenly sagged. After 2 weeks of back and forth with customer service, they stopped responding after answering all their questions and request to open up the handle and take a photo for them. Who does this crap!
The products are hit or miss. The digital locks don't work if the temperature outside goes below 30. Great. How am I supposed to get into my home??We have an indoor lock that has been faulty from day one. Customer service will only converse with you via email. "Try this!" Nope. "Okay, try that!". Wrong again.Stay away from this company and their products unless you really enjoy testing the limits of your patience.
I ordered the latch 5 fingerprint lock it worked for 4 months then failed, and thats where the trouble started they say they offer Australian support which the do not, I tried calling may times during the business hours they specify and not once did anyone ever answer the phone also the support they offered through email was terrible i ended up cutting my loss $260 AUS and just buying a different lock i would never recommend them to anyone
I purchased an Ultraloc UL-1 a little over 2 years ago and initially loved the intended functionality, however just after the warranty expired, the bridge (cost me $50 to replace) and the lock failed. All the users were lost so nobody could use the lock. Wifi is weak...I've never been able to use wifi to unlock the lock. The Magic shake has never worked, I just put in all new batteries the other day and the app is telling me the batteries are dead...they all have 1.49 volts. I contacted the company and after many emails back and forth, Utec indicated they won't send a free replacement...spending over $350 and it fails after 2 years is expensive. They list a customer today. Be careful if you decide to purchase one. It was purchased during the covid lockdowns so I'm guessing quality issues popped up as a result of the lockdowns...never again...
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