u-tec.com

1.4
1.4 Based on 14 reviews

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Larry Bell
Ultraloc UL-1 failed just after 2 years

I purchased an Ultraloc UL-1 a little over 2 years ago and initially loved the intended functionality, however just after the warranty expired, the bridge (cost me $50 to replace) and the lock failed. All the users were lost so nobody could use the lock. Wifi is weak...I've never been able to use wifi to unlock the lock. The Magic shake has never worked, I just put in all new batteries the other day and the app is telling me the batteries are dead...they all have 1.49 volts. I contacted the company and after many emails back and forth, Utec indicated they won't send a free replacement...spending over $350 and it fails after 2 years is expensive. They list a customer today. Be careful if you decide to purchase one. It was purchased during the covid lockdowns so I'm guessing quality issues popped up as a result of the lockdowns...never again...

1
Date of experience: Jun 24, 2024

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