I purchased a Boss speaker from your Dubai Mall store, and it has been nothing short of a nightmare. From day one, the product has not functioned properly. Even after sending it for repair, the issues persist—the speaker now takes over 5 hours to charge and still does not work as expected.For more than two months, I have faced continuous problems with this product, which clearly has a manufacturing defect. Despite repeated communication, repair attempts have failed, and I have not received the replacement or voucher I requested.This level of service is unacceptable. It has been over two months without a resolution, and I am extremely dissatisfied. Under consumer protection and warranty guidelines, I am entitled to a replacement or a voucher immediately. I expect urgent action from your team to resolve this matter without further delay.
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