Review Time
Visited IBN Batuta mall today and had an absolutely fantastic experience thanks to Mr. Mujahid Husain. I was just browsing around looking for some good deals, and Mr. Mujahid approached me very politely and professionally. He listened to what I was looking for, understood my budy, and within minutes suggested the absolute best offer available without any pressure or pushing unnecessary things. Please visit and find best deal.
I purchased a Samsung Front Load Washer (Order: W5611870-A) which was delivered with a major physical dent. Despite this being a clear Dead on Arrival (DOA) case, the experience has been a nightmare:
Unacceptable Timelines: Their support team is quoting a "10-15 working day" period for "supplier verification" just to pick up a brand-new, damaged machine.
Poor Management: They refuse to provide a collection date, repeatedly claiming "the team is not working" because it is Sunday, yet they were happy to take my payment 24/7.
Scripted Responses: I have spent days on chat being told they are "adding a note" or "expediting" with no actual action. They even tried to push me to a general call center to avoid escalating to a manager.
Marketplace Failure: As the platform provider for TEQ SOUQ ELECTRONICS, Sharaf DG is failing to protect the consumer from defective deliveries.
It has been several days without a working machine and no clear path to a refund. I am now officially escalating this to the Dubai Department of Economy and Tourism (Consumer Rights).
Advice to others: Stick to Amazon or Noon. Sharaf DG does not have the logistics or the customer service to handle marketplace issues effectively.
I truly don't understand how the management team hasn't addressed all the negative feedback. This oversight could harm the business long-term, resulting in lost revenue and potential clients. We ordered a television online, and although it was promised for delivery yesterday, we were only informed at the last minute that it wouldn’t arrive. It would be better if clients were notified in advance so they don't waste a day waiting around and taking time off work. Overall, a very poor experience; I won't be shopping here again.
I purchased a laptop on October 12, 2025, as a gift for my cousin in Sri Lanka. Unfortunately, he cannot use it due to a hardware issue; the cooling fan runs continuously even when it's off, and it shuts down randomly. I can't bring it back to the original location now. I need a solution for this problem. I've called multiple times but received no genuine response. I'm really frustrated because I trusted the seller, and now I feel helpless. My invoice number is 600 50 20 34. I would never recommend this to anyone; it's been a terrible experience.
Dear Residents, I strongly advise against buying any items from this seller. If you must, please ensure you inspect the product thoroughly before signing any documents. You might even need to use binoculars to check for scratches or dents. They often deliver damaged or defective items, and if you raise a complaint, they tend to shift the blame onto the customer. The service is very poor, and the sales staff lacks knowledge about the products they are selling. I recommend steering clear of any purchases from this seller.
I had a disappointing experience with the service team when I purchased a new phone on November 30, 2025. The salesperson hurried to activate the device, and without my knowledge, he added insurance totaling 998 AED. I was shocked by the final amount and repeatedly asked for its removal, but was told it was not possible.
Shoutout to the service team at the location — the worst sales experience I’ve ever had. I purchased a new phone on November 30, 2025, and the salesperson rushed to unbox it to activate the device. Without my consent, he included insurance that cost 998 AED. I was shocked when I saw the total. I kept asking him to remove it, but he insisted it couldn't be done.
I bought a washing machine, and it damaged my clothes, sometimes leaving brown marks. They repaired it twice, yet the issue persisted within the first two months. When I requested a return, they refused. This is shameful for the company.
They are selling electronics, especially phones, with insurance. However, when I requested repairs, I still had to pay and waited almost a month. Their service is slow and costly, leaving me frustrated since I paid for insurance but still faced additional charges and long waits. I felt scammed by such a well-known company. Even one star feels too generous for their service.
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