I am writing to express my deep frustration regarding my recent phone order, which has been delayed for the fourth time. It’s been over a week since I placed my order, and every time I contact customer service, I receive vague responses asking me to wait. This lack of clarity is unacceptable, especially since I urgently need the phone. When I requested to cancel the order for a refund, I was told it would take 14 working days to process. This means I could be without a phone for nearly 21 days, which is unreasonable. I have spoken with several representatives, but no one seems willing to resolve this issue. I urge a senior representative to take ownership of this matter and ensure either immediate delivery or a prompt refund. This experience has severely impacted my trust in the company’s customer service.
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