I recently visited your store at Mega Mall and interacted with one of your sales staff, whom I believe is named Prasad. He mentioned that he is a supervisor, but unfortunately, my experience was far from satisfactory.While explaining the iPhone price and EMI terms and conditions, Prasad made an error in his calculation. When I pointed out the mistake, he admitted it, but I still felt uncomfortable with the accuracy of his information. I politely asked him to cross-check the price, but instead of assisting me, he told me to check with the cashier myself. When I requested that he verify it, his response was, "Why should I check? You check."I was surprised and disappointed by this unprofessional response. It’s concerning that such behavior was displayed by a supervisor, and it ultimately led me to cancel my purchase. I decided to buy the product from EMAX instead, where I received better service.I hope that you take this feedback seriously and address the professionalism of your staff, especially those in supervisory roles. Customers expect clear communication, accuracy, and respect, and unfortunately, this was not the case during my visit.
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