I purchased the LG QNED86 2024 TV from Sharaf DG, expecting a premium product and service. However, the experience was nothing short of a nightmare. The TV was overpriced compared to other retailers, but I went ahead, assuming their service would justify the cost—big mistake.When the TV started showing issues shortly after purchase, dealing with their warranty support was infuriating. The staff seemed clueless and kept passing me around between departments with no clear resolution. It took weeks just to get someone to acknowledge the problem, and even then, they were unwilling to take responsibility.Their customer service team is one of the worst I’ve dealt with—rude, unprofessional, and unhelpful. It felt like they were more interested in avoiding accountability than solving the issue.For the high prices they charge, you’d expect top-notch after-sales support, but instead, you get ignored and dismissed. Sharaf DG has proven they don’t value their customers once the sale is made. I wouldn’t recommend them to anyone looking for good products or reliable service. Save yourself the hassle and buy elsewhere.
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