Very Disappointed with Sharaf DG – Poor Service and Delayed ResolutionI recently purchased a laptop from Sharaf DG, but unfortunately received the wrong item. While mistakes can happen, what’s unacceptable is the lack of proper customer service and the long delay in resolving the issue. I was told it would take 16–17 business days to exchange the laptop – that’s nearly a month!I rely on this laptop for work, and this delay has caused major disruption. The customer service team has been unhelpful and offered no real solutions to expedite the process or support me during this period. There’s a clear lack of accountability and urgency.Very disappointed with the experience. I expected much better from a major electronics retailer. I won’t be shopping here again and I hope others think twice before doing so.
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