I have always been a loyal Samsung customer and a regular buyer from Sharaf DG, but my experience with the Samsung QA65Q70CAUXZN TV has been extremely disappointing. The TV failed twice in less than 18 months (screen went completely dark after 7 months, and again 8 months later after replacement). When I raised the issue, both Samsung support and Sharaf DG management dismissed me with the excuse that it was “out of warranty.” For a premium QLED TV, this is unacceptable — such products should last at least 5 years under normal use. After researching online, I discovered many other Samsung Q70 series customers reporting the same defect, meaning this is not an isolated case. Samsung’s and Sharaf DG’s refusal to take responsibility is shocking, and I feel customers deserve better protection. A brand of Samsung’s stature must stand behind its products instead of hiding behind warranty terms.Reply to Sharaf DG Support msg:Dear Support team I have been in a loop with you and Samsung and your branch manager for last 25 days, so you and your management already have my contacts. Hope you will be really able to recover this situation.
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