I purchased a Nintendo Switch 2 from Sharaf DG on August 11, 2025. At first, I was happy with the fast delivery the next day, but just after two days of use, I faced serious problems. The battery drained very quickly, and while downloading a game, the device suddenly showed a black screen even though it was fully charged.I immediately requested a return through the Sharaf DG website. After a few days, they collected the item for checking, and customer service later informed me that the device was “in good condition.” They even sent me a video, but in that video, it was clear the person struggled multiple times just to turn it on—which clearly proves the item is faulty.When I raised this issue, I was told that I was not eligible for a return or exchange according to their policy, which made me even more frustrated. Instead, I was advised to just check the item again when it was returned. But it has been three weeks now, and I still haven’t received the product back.This is by far the worst shopping experience I’ve had. The customer service was unhelpful, the process was very slow, and I felt completely ignored as a customer. I will never purchase anything from Sharaf DG again and do not recommend them to anyone looking for reliable electronics or service.
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