Horrible after sales services, I had purchase a Rog Alley for my son a month ago, also have paid for additional warranty around AED 500.00.Within a month, of of the joysticks broke, I went to the service center located in the Abu Dhabi mall.The technician does not even have à knowledge of the device, finally said he will order a joystick from ASUS and it will take about a week and insisted me to keep the device with them, since my son came on vacation and need to play, I refused and bought back so he could play.After 10 days, they called me to bring the device, I went in the morning and the technician had asked me to come back at 7:00.I went as he advised, but surprised, he said the part was order is wrong and we have place one more order which will arrive within a week, I didn’t have any words to tell him, silently took the unusable device and came home.It’s been a 10 days and no one called me yet, nor they answer the call, visiting them is a big job for me as I need to travel a long distance.My son has to travel by next week and I don’t know what to do.Please, please, never ever buy any kind of electronics or gaming devices from them and make your children upset.You won’t be able to see their faces if anything goes wrong.
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