One of the most unprofessional and disorganized customer experiences I’ve ever had.I visited Sharaf DG to purchase an air purifier and was assured by the in-store staff that it would be delivered the next day, with urgent delivery specifically requested on my behalf. That promise was the only reason I moved forward with the purchase.The next day came, and the chaos began. The tracking link they provided was useless. I couldn’t track the order, and when I called customer service, they vaguely told me it would arrive between 5–10 PM. I followed up during that window and was told they had no idea where my order was. When I asked for the delivery driver’s number to get clarity, they refused to give it and claimed they had raised an urgent request instead.That request? Never submitted. I was promised a call back within a few hours. No one called. I followed up again myself, only to find out no request had been logged at all. They gave me the same scripted promise of a call back in one hour. Nothing. It’s a complete mess, no ownership, no transparency, no accountability. The front-line staff are uninformed and clearly not empowered to solve anything. They waste your time and give you the runaround.This experience made it absolutely clear: I can’t trust Sharaf DG, and I don’t intend to shop with them again.If you value your time, peace of mind, and basic customer respect, look elsewhere.
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Shop online for Phones, Sunglasses, Laptops, Televisions, Perfumes & more at Sharaf DG. Get free* delivery across UAE - Dubai, Abu Dhabi & Sharjah. ✓100% Authentic Products ✓COD