uae.sharafdg.com

I made an online purchasExtremely Disappointed with SharafDG’s Handling of My Ordere from SharafDG…

I made an online purchase from SharafDG UAE on 21 October 2025 for several Steam Digital Wallet codes (2×200 AED, 1×100 AED, and 1×50 AED). The order was supposed to be delivered instantly, as digital products usually are.However, only 350 AED worth of codes (1×200 + 1×100 + 1×50) were delivered. The remaining 200 AED code was never sent. What followed has been several days of frustrating communication: repeated promises, conflicting explanations (“technical issue,” “system error,” “high-value product handling,” and finally “out of stock”) — but no actual solution.I’ve contacted SharafDG multiple times via WhatsApp, email, and phone. They acknowledged my complaint under reference #10596921 and even called me once, promising to call back — but never did.It’s now been over four days with no refund, no replacement, and no clear communication. For a digital code purchase that should be instant, this level of delay and customer support is unacceptable.I have never trusted SharafDG for electronics purchases, and this experience has completely reaffirmed my perception of their reliability, transparency, and accountability.If you plan to buy digital products or gift cards, I strongly recommend you avoid SharafDG until they improve their after-sales support and internal communication.

Date of experience: Oct 21, 2025