If I had the option to choose "NO STAR" I would! I purchased a washing machine in 2022 with an extended replacement warranty. Now, the door has an issue, and after more than two months of repeatedly following up with both the service provider and SHARAF DG, their solution is to ask me to pay nearly half the price of the machine. THIS IS UNACCEPTABLE AND EXTREMELY DISAPPOINTING. To make matters worse, they are even asking me to negotiate directly with the service provider regarding the cost! As if that's not frustrating enough, their customer service feels like dealing with automated bots—it's just a never-ending cycle of scripted responses, with no real effort to address the issue or provide any meaningful resolution.
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