uae.sharafdg.com

They dont ship and don’t refund money!

I placed an order for a toaster on uae.SharafDG.com as part of a promotion on January 12 (Order #W4884723).On January 13, I received a call informing me that the delivery would be delayed to the next day. I agreed to wait.On January 14, I got another call saying the item was out of stock and that my order would be canceled. However, after two days, there was still no cancellation update in my account—the order status remained “shipped”, even though the item was not available.On January 17, I contacted customer service, and they told me cancellations take up to 48 hours, but it had already been longer.On January 20, I reached out again, and the order was still not canceled in the system. They assured me that a refund had been processed but refused to provide a reference number for my bank. No refund has been received.This store has:❌ Not canceled my order in the system for over a week❌ Falsely claimed that a refund was processed❌ Continued selling the same item on their website❌ Held my money, preventing me from ordering elsewhereI am left without a toaster and without the ability to reorder. The service is absolutely unacceptable.

Date of experience: Jan 12, 2025