Terrible Customer Service & Faulty Product – Avoid Sharaf DG!I purchased a refrigerator from Sharaf DG on 9th March and it has been a nightmare from day one. The freezer over-freezes, covering everything in ice within hours. The refrigerator fails to preserve food properly, causing fungus growth on almonds and coconut milk. Even my homemade food turned soggy and spoiled despite proper storage.I have contacted Sharaf DG over 30 times, visited their store 7-8 times, and sent multiple emails, but all I receive is false promises and no action. They keep making me run in circles instead of providing a real solution. First, I asked for a replacement, and now my husband has asked for a refund—but they still refuse to help!To make matters worse, I purchased this fridge under an exchange scheme, and they took away my old fridge. Now, they are neither replacing the defective product nor returning my old fridge, leaving me without a working fridge during Ramadan!This is completely unacceptable and unethical customer service. I warn others to think twice before buying from Sharaf DG—if something goes wrong, expect zero accountability!No one calls you back.No one replies to your emails..The branch Manager hides. Pathetic service. Here’s a fitting description for SDG based on my experience:S – Shameless (for their lack of accountability)D – Deceiving (for making false promises and not resolving issues)G – Greedy (for taking customers' money but refusing proper service)Or another variation:S – Scammy (for misleading customers)D – Dishonest (for not standing by their word)G – Grossly irresponsible (for their poor customer service #SharafDG #BadCustomerService #DefectiveProduct #AvoidSharafDGI would give a 0 ( zero rating ) only.
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