Disappointing Experience with Exchange DealI had a very bad experience with Sharaf DG. I purchased a new TV through their exchange offer and handed over my old TV as part of the deal. They took my bank details over three months ago, promising a refund to my account. Till today, I have not received any payment.Despite several follow-ups over email, their customer service keeps giving different excuses and is now trying to force me to accept a store voucher instead of the agreed refund. This voucher can only be used at their store, which was never part of the original agreement.This is extremely unprofessional and feels misleading. I trusted Sharaf DG, but after this experience, I would not recommend their exchange offers to anyone. Please be careful before handing over your old items—they may not keep their word.
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