Only book with Etihad if you don't mind being thrown off your flight a day and a half before departure and rebooked to another airline. We deliberately booked an Etihad flight from Amsterdam to Phuket six months in advance because of the halfway stop in Abu Dhabi. A six-hour flight, two hours to stretch our legs, and then another six-hour flight. Ideal for older travelers like us.However, Etihad sent an email a day and a half before departure that we had been rebooked on a Turkish Airlines flight, via Istanbul. Cancellation or rebooking was possible, but AT A CHARGE. The good news was that we were eligible for compensation. At least the final destination was the same, but the break with Turkish Airlines came after just three hours, meaning we had to fly for another ten hours straight. Canceling at such short notice wasn't an option for us, nor was rebooking. Besides, try contacting someone smarter than a chatbox! We had a rather stressful last day at home, having to reschedule taxis we'd already booked, as we were now flying and arriving three hours earlier.Immediately upon arriving at our final destination, we contacted Etihad customer service, who simply told us that we'd accepted the Turkish flight and that the promised compensation was therefore excluded. Incidentally, to our great frustration, the flight we'd originally booked departed that day as scheduled!
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